Referral Coordinator

Community Health Center in Phoenix is seeking a Referral Coordinator.Referral Coordinator is responsible for following referral procedure guidelines, obtaining prior authorization as needed by health plans, processing referrals and scheduling appointments to specialists for patients per provider requests.ESENTIAL DUTIES AND RESPONSIBILITIES include the following. All referrals are processed in a timely and efficient manner and according to the referral procedure guidelines. Insurance verification is confirmed prior to processing the referralAccording to guidelines/primary care provider requests, provides appropriate clinical information to specialists in order for referrals to be processedAll STAT and ASAP referrals are processed within one business day. Routine referrals should be processed within 3 business days, routine screening consults within 5 business daysPatients are notified verbally and given/sent written confirmation regarding their appointment time, location, special instructions.Maintains referrals tracking system and up to date referrals documentationFollow up on prior authorizations is performed at least weekly and notes made in the referral notes section Statistics of all referrals processed are reported as directed to the Operations Director/manager of the departmentFor referrals not requiring prior authorization, and if patient is at a provider visit, every attempt is made to process the referral(s) while the patient is here Performs other duties as assigned.<h1>ADDITIONAL RESPONSIBILITIES</h1>Promotes positive patient/guest relation in accordance with Health Center policies, providing a high level of quality in personal attention and service to patients and visitors.Observes organizational policies concerning unscheduled absences and reports unscheduled absences in accordance with departmental procedures. Has 3 or fewer occurrences of unscheduled absences in a twelve month period. If in a nonexempt position, does not incur excessive overtime. Does not work overtime without prior written approval of his/her supervisor. If in a supervisory position, controls the overtime expended by his/her subordinates within the policies and practices of the facility.Complies with the organization Safety Policies and Procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable. Conducts annual review of and complete/suggest on-going revisions of the Policies and Procedures specific to his/her department. Maintains familiarity with and abide by all established facility and departmental policies and procedures, noting changes when they are published/posted. Conducts himself/herself in a manner consistent with the Mission Statement and Values of Health Center.Reports to work at the start of the shift 98% of the days scheduled. Follows the work rotation schedule. Explains and gives proper notification of absenteeism, as outlined in the facility Policies and Procedures. Attends a minimum of 98% of the staff meetings. Reads and signs off on all minutes of the meetings not attended. Participates in committees as assigned. Maintains 100% attendance at mandatory skill/departmental updates. Seeks out facility or external education/training that would further develop individual skills, experience or knowledge necessary for a high standard of functioning in his/her job.Observes and respects the confidentiality of information in regard to patients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function.Dresses according to the organization’s dress code policy and procedure, as well as, complies with specific departmental regulations pertaining to employee appearance.Demonstrates an understanding of facility organizational structure by utilization of appropriate channels of communication. Maintain consistent, timely communication regarding all facets of departmental activities with his/her co-workers, therefore, demonstrating good customer service skills with both external and internal customers.

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